Return of goods

1. You have the right to exchange or return the product ordered from the e-shop within 14 days. The 14-day period starts from the receiving of the product.

2. To return the goods the client needs to send the return of goods appeal to the following e-mail: info@matigold.com

Appeal form:

  • I would like to return the following goods (product code):
  • Receipt number of the purchased goods:
  • Date of purchase/Date of receipt:
  • Client name:
  • Client address:
  • Client e-mail and phone:
  • Date of appeal:
  • Name of the sender (also the senders signature on the paper):

3. After sending the appeal form the client needs to send the goods they wish to return to us with Itella SmartPost or bring them to our shop.

Necessary information to send the package:

Package recipient: PC & Program OÜ

Recipient phone number: +372 5150 741

Recipient e-mail: info@matikuld.ee

Package destination: Tallinna T1 Kaubanduskeskus (Peterburi tee 2, Tallinn) - T1 Mall of Tallinn

After we have received the product and examined it, we will contact you on how to return the money.

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